Addressing Technology Barriers: What If I Don’t Have Access to a Computer or Internet for Telehealth?
What if you or a loved one wanted to get help for their mental health and the only thing standing in their way was technology?
The good news is during and post-COVID, telehealth therapy has increased in popularity in the United States. Before the pandemic, just 38% of clients used online therapy sessions. Whereas, with the advent of COVID, this number shot up to 82%.¹
And yet, many people in the U.S. still don’t have access to the technology required to get help for mental health care online. The NTIA, National Telecommunications and Information Administration estimates that one in five households is not connected to the Internet at home.²
One of the biggest reasons cited for this was cost. The NTIA estimates that 4 million households weren’t online because of cost concerns.2 Aside from costs, other reasons include, having the right technological devices, not being able to access the service, and lack of digital skills, among others.
But here’s the thing – you have options.
On this page, aside from giving you a better idea of what telehealth therapy actually means, we will cover:
- Common barriers to accessing virtual mental health services
- Practical solutions for overcoming these challenges.
- How to set up a telehealth appointment with Mission Connection, where we’re committed to ensuring that everyone, regardless of their technological situation, has access to quality mental health care.
What Is Telehealth Therapy?
Telehealth therapy is a form of therapy administered online using digital communication tools, like smartphones, apps, video conferencing tools, or text messaging. When it comes to mental health care, using these tools, you can obtain psychological consultation, some types of mental status testing, and therapy, such as counseling services and other such interventions, from licensed health care professionals.
Telehealth therapy, also known as virtual therapy or telepsychology, makes it possible for people to get help for their mental health challenges from the comfort and privacy of their homes.
At Mission Connection, we understand that every individual can have their own unique needs, especially when it comes to flexibility and convenience. That’s why we offer personalized, high-quality, and compassionate telehealth services that you can make use of online at a time that’s convenient for you.
Whatever the challenge you’re grappling with, whether it’s anxiety, depression, trauma, or any other mental health challenge, our evidence-based clinical approach ensures you receive comprehensive support from licensed professionals for long-term recovery.
Benefits of Telehealth Therapy
- Convenience: Telehealth therapy makes it easy for you to attend therapy sessions, regardless of where you are in the country or the world.3
- Ease of access: Online therapy is especially helpful for people who have difficulties traveling, those in rural areas with limited or nil Internet support, and people in a time crunch.3
- Privacy: Teletherapy provides privacy and comfort for people who feel more comfortable participating from familiar environments like their homes as opposed to a clinical setting.3
- The power of choice: As more and more providers go online, clients have access to a wider pool of licensed mental health practitioners and types of therapies.3
What Does Teletherapy Look Like?
All tele-therapeutic interactions typically have a technology-based communication platform and licensed psychologists/psychiatrists and other mental health care practitioners at its core.
The choice of platform depends on the client and what’s available with the provider. Typically, you could opt for audio-only calls, video conferencing calls (with both audio and video), secure chat messaging systems, and emails in case of non-urgent communication.
The health care provider has to ensure that the systems they use are compliant with governmental regulations and privacy rules with regard to the protection of patients’ sensitive health care information.
Online therapists and counselors who are credentialed and licensed for the state they’re practicing in should carry out these sessions. With state licensure, you can be confident that they have the expertise to provide the highest quality of care for your unique needs and challenges.
But for all the benefits, some people still have barriers to accessing telehealth services. We will look at these and also some practical solutions to overcome these challenges.
What Are the Barriers to Accessing Telehealth Services?
Financial constraints: According to the NTIA, lower income groups cite cost as a key barrier to either buying a computer, paying for stable Internet access, or upgrading their current connection.2- Geographic limitations: People in rural areas may find it difficult to get online due to poor availability of Internet connectivity or a general lack of quality Internet services.
- Lack of awareness: Lack of digital skills has also been cited as a reason for not being able to access telehealth services. Older adults also tend to be less comfortable with the use of digital technology.4
- Language barriers: Lack of English communication skills and cultural differences are other barriers that often prevent people of underserved ethnic communities from reaching out for help. But telehealth does make it more likely to find a therapist who speaks the same language or is culturally aware.
- State-specific licensure requirements: By law, psychologists and professionals are required to have a license for the specific state they’re practicing. This can be challenging if you’re looking for support from out-of-state practitioners. As more service providers go online, telehealth can make it possible for you to find a state-licensed practitioner who can help.
Finding Virtual Therapy Without a Computer – What Are My Options?
You don’t need to have your own computer to access telehealth. Here are other options that you can access via your phone and inbuilt apps that are just as effective:
Phone-Based Mental Health Counseling Options
Under phone-based therapy interventions, you can opt for remote counseling via phone calls or even mental health hotlines.
Remote Counseling Via Phone Calls
Many health care providers still offer the traditional approach of being able to talk to someone by phone. This can be a more comfortable experience for someone who doesn’t want the added pressure of being on video. It’s also an easily accessible option.
While a client prefers phone calls, it can be challenging for your therapist to fully understand their challenges in the absence of body language cues and facial expressions. Clients may also find it hard to build rapport with a therapist they can’t see.
Phone counseling is not considered a good option for people with serious mental health challenges who may need extra care and support through in-person sessions.
Mental Health Hotlines
These are beneficial for people who need immediate support, such as when there’s an emergency or crisis. They’re also typically free to use and available 24/7. Callers can maintain their anonymity, and hence it’s an option for people who prefer their privacy.
But mental health hotlines are not a replacement for therapy or long-term support. Some of the volunteers who support you on the hotlines are not necessarily licensed practitioners although they’re trained to effectively address your needs at the moment. Hence the quality of support can vary from person to person.
Using the Chatline
The chat option is worth considering when you don’t need intensive support. There is a lack of real-time engagement as the communication takes place when either party is available. So when you punch in a message based on when you’re available, you have to wait for your therapist to reply when they are.
While it’s convenient, flexible, and helps you maintain privacy, there is limited face-to-face interaction with your therapist.
Video Telehealth Sessions
Video telehealth sessions are usually carried out through the healthcare provider’s app to ensure safety and confidentiality for you and your personal health information.
Video sessions can feel warmer and more engaging and give you a sense of structure and stability. But if your Internet isn’t stable or adequate, it can disrupt your video sessions. You also need to have an idea of how to use the application to ensure a seamless experience.
Check-in with your mental health care provider or therapist to see if they use mobile mental health apps for telehealth access.
Applications (Apps)
These are a great option if you need support on a day-to-day basis for maintaining your mental health. There are apps for specific conditions, such as anxiety apps, as well as apps for holistic interventions, such as daily yoga or meditation sessions. Some may offer one-to-one support but you want to make sure they have the qualifications and state licensure to provide care.
How to Access Telehealth Without Internet Access
If not having Internet access is your biggest barrier to accessing virtual therapy, here are some alternative options:
- Make use of public Wi-Fi: These are available in libraries and community centers and many of them offer free Internet and private spaces for telehealth sessions.
- Reach out to nonprofits or other local organizations: Some provide free or low-cost smartphones and Internet assistance.
- Government Assistance Programs: Explore Internet subsidy programs like LifeLine which helps low-income individuals access affordable Internet services.
How to Address Technology Barriers to Accessing Telehealth – Frequently Asked Questions (FAQs)
If you’re wondering what to do if you can’t access online therapy, you’re not alone. In this section, we cover the most common questions clients have had on the subject:
Do you need a computer for telehealth?
No, you don’t need to have a computer to access telehealth services. You can use your phone to do phone call-based audio sessions as well. Scroll up to see the various options that are available when you don’t have a phone or Internet access.
Do you need a webcam for telehealth?
You don’t necessarily need a webcam for virtual therapy. You can opt for phone calls or text services. But if you do decide to opt for video calls, ensure you’re using a secure platform to make sure your confidential health information is safe and secure. Typically your health care provider will have their own platform that complies with governmental rules and regulations to safeguard your data.
Also, video calls can feel a lot more engaging since you can see your therapist and they can see you.
What to do if you don’t have Internet access for your telehealth appointment?
Check in with your local library or community center as they may have public Wi-Fi that you can use, and a private room for your session. Alternatively, connect with a local NGO. Also explore government programs like Lifeline, which helps low-income individuals get subsidized Internet services.
How to Get Set Up for Your Telehealth Appointment
Setting up your first telehealth appointment doesn’t need to be complicated at all. Here’s a step-by-step process you can follow to set one up with Mission Connection:
- Schedule an appointment: Schedule your first session by calling us at 866-938-5824. Alternatively, simply fill up our contact form and a member of our team will get in touch with you. We will be doing an initial assessment to understand your needs and after that, we will match you with the licensed therapist best suited for you.
- Choose your preferred mode of communication: We offer phone and video sessions to accommodate your needs.
- Prepare your space before your appointment: Find a quiet, private location where you feel comfortable and will be undisturbed. Good lighting is a plus!
- Check if everything’s working: Do a quick run-through of your device, any apps that you need, and your Internet connectivity, so that you can have a seamless and uninterrupted session once it starts.
- Follow instructions to join the session: Keep the instructions given to you by your healthcare provider on hand, so you can log in at least five to ten minutes before your session. Signing in early on the first appointment can help you prepare yourself and think about anything else you want to discuss.
Book a Telehealth Appointment With Mission Connection
At Mission Connection, we believe that technology limitations shouldn’t ever come between you and getting the quality mental health care you deserve. We’re not just about providing services. Our commitment is to ensure that you feel seen, heard, and validated by compassionate and well-trained licensed professionals whatever the stage of your journey.
Our telehealth services are designed to fit into your life, and we are there to support you with any kind of assistance you need to access online care.
We provide personalized and evidence-based treatment for anxiety, depression, trauma, bipolar disorder, and other mental health challenges from a space of honoring your dignity, safety, and confidentiality.
Contact us today at 866-938-5824 or simply fill up our contact form and let us do the rest.
References
- Public Health Institute. (2022, August 21). Why Online Mental Health Therapy Grew Over the Last Decade. https://www.phi.org/press/why-online-mental-health-therapy-grew-over-the-last-decade/#:~:text=A%202021%20survey%20of%20over,services%20during%20the%20pandemic%20specifically.
- National Telecommunications and Information Administration. (2022, October 5). Switched Off: Why Are One in Five U.S. Households Not Online? https://www.ntia.gov/blog/2022/switched-why-are-one-five-us-households-not-online
- Cassity-Caywood, W., Griffiths, A., Woodward, M., & Hatfield, A. (2022). The Benefits and Challenges of Shifting to Telehealth During COVID-19: Qualitative Feedback from Kentucky’s Sexual Violence Resource Centers and Children’s Advocacy Centers. Journal of Technology in Behavioral Science, 8(1), 87–99. https://doi.org/10.1007/s41347-022-00296-w
- Pew Research Center. (2024, November 13). Internet, Broadband Fact Sheet. https://www.pewresearch.org/Internet/fact-sheet/Internet-broadband/
